Shipping policy

Última atualização: 23/10/2026

1. Geographic Scope
We ship exclusively to addresses within the European Union. We do not process orders destined for countries outside the EU. At checkout, only eligible delivery addresses will be shown.

2. Order Processing Time

2.1. all our items are for pre-order, we work on demand. We will contact you with the estimated delivery date. As also state it clearly on the website when applicable.

2.2. Personalized products (e.g. initials engraving) have an additional processing time of 10 working days, due to production/personalization time.

2.3. During periods of higher demand (e.g. promotional campaigns, the Christmas season), processing time may exceptionally be longer, and this will be clearly indicated on the website when applicable.

3. Carriers and Delivery Times

3.1. We work with the following carriers: CTT Expresso, DPD, DHL, GLS and TNT.

3.2. Estimated delivery times, after dispatch, vary depending on the destination country

3.3. The times given are estimates and do not constitute a guarantee of delivery on an exact date. Delays caused by the carrier, weather conditions or unforeseen events are not our direct responsibility, but we commit to actively cooperating in resolving any incident.

4. Shipping Costs

4.1. Shipping costs are calculated based on the destination, weight and dimensions of the order, and are always itemized before payment is confirmed.

4.2. We offer free shipping on orders over €200 to the following destinations: Portugal (excluding islands), Spain, France, Belgium, Germany and Italy.

5. Order Tracking

After dispatch, you will receive an email with a tracking number and a link to follow the delivery status in real time.

6. Packaging

Given the nature of our products (leather and wood), all orders are packed with suitable protective materials to prevent damage during transport. We follow the applicable requirements on packaging and packaging waste (Regulation (EU) 2025/40 on packaging and packaging waste), aiming to minimize the volume and environmental impact of the packaging used.

7. Transfer of Risk

The risk of loss, misplacement or damage to the product passes to the Customer at the moment the Customer (or a third party nominated by them, other than the carrier) physically receives the product. Until that moment, any loss or damage during transport is our responsibility.

8. Lost, Damaged or Significantly Delayed Orders

8.1. If your order does not arrive within the estimated time, or arrives visibly damaged, please contact us at info@thessari.pt within 5 days of the expected delivery or receipt date, ideally with photographs, where applicable.

8.2. We will investigate the matter with the carrier and, if the loss or damage is confirmed to be attributable to transport, we will, at your choice, resend the product or issue a full refund, at no additional cost to you.

9. Incorrect Delivery Address

9.1. It is the Customer’s responsibility to provide a correct and complete delivery address at the time of ordering.

9.2. If the order is returned because of an incorrect or incomplete address provided by the Customer, new shipping costs may be charged for resending the order.

10. Refused Delivery or Failure to Collect

Orders refused by the Customer or not collected at pick-up points within the period set by the carrier will be returned to our address. In that case, we will refund the value of the products, minus the shipping costs (outbound and return), unless the reason is attributable to us.

11. Right of Withdrawal and Returns

For information on cancellation, returns and refunds after receiving your order, please see our Returns Policy, available at https://thessari.pt/policies/refund-policy.

12. Contact

For any questions about the shipping of your order, contact us at info@thessari.pt